Livestream FAQ

I've purchased tickets to the livestream. How do I watch it?

  • Click Here to log in to the account you created when checking out to watch the livestream.
  • The show will be available for replay for 24 hours after the event ends.
  • If you have not created an account, you can do so Here with the email you used to place your order.
  • If you are receiving an error while trying to log in or reset your password, there is a good chance that you still need to create your account. If you were not logged in while purchasing your ticket, this is not done automatically. See above.
  • Since this is a live event, you will not be able to fast forward or rewind during the initial airing.
  • Be sure the email you use to create your account matches the email on your payment method of choice (Apple Pay, Google Pay, PayPal). Payment methods are determined by store owners and all available payment methods are on the site.

Can I watch the livestream on my TV?

Yes, if your TV has a web browser app or if you are using a product like Apple TV or Chromecast that also has a web app. In all cases, you simply need to use a browser, navigate to the stream page, sign in, and press play as you normally would.

Chromecast instructions: https://support.google.com/chromecast/answer/3228332 (use Chrome browser, the Cast button will be on the player)

Apple TV instructions: https://support.apple.com/en-us/HT204289 (use Safari, the Apple TV share will be on the player)

Casting will be available once the show starts. Please see our list of supported devices if you continue to have trouble. Please note that iOS devices cannot Cast or Airplay directly from the Chrome web browser. Airplay is available in the Safari browser on iOS to Apple TV & other airplay-supporting devices. These are Apple restrictions. You can check system requirements here: https://support.apple.com/en-us/HT208728

Technical & Browser Requirements:

To watch a livestream event, please ensure you have the following:

System Requirements:

Mac OS X 10.6 or higher Windows 7 or higher

Supported desktop browsers:
  • Google Chrome 45+

  • Mozilla Firefox 49+

  • Safari 10+

  • Microsoft Edge 15+

Supported mobile browsers:
  • Chrome 45+

  • Safari 10+ (iOS)

Internet Connection:

5-10mbps download speed is recommended. Check your connection at SpeedTest.net.

Not Supported:
  • Internet Explorer Roku's browser apps (use Screen Mirroring for iOS or Casting for Android instead)

  • Amazon Silk

  • Fire TV Stick

  • Playstation

  • Xbox (performance may vary)

  • Samsung Smart TVs {use Airplay where available} (more info here: http://sn.gl/samsungtv)

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